When you use Easy Ride services, we may collect certain information about you, including:
- Personal identification information: Such as your name, email address, phone number, and profile photo provided during registration.
- Location data: Real-time GPS coordinates when booking rides, ordering food, or using other services through our app.
- Payment information: Credit card details, bank account information, and transaction history necessary to process your orders, which are securely handled by trusted third-party payment processors.
- Device information: Device type, operating system, app version, and unique device identifiers collected automatically when using our services.
- Communication data: Messages exchanged between riders and drivers, feedback, reviews, and other communications within the platform.
Use of Information
We may use the collected information for the following purposes:
- To process and fulfill your ride bookings, food orders, and other service requests.
- To connect you with appropriate drivers, merchants, or service providers based on your location and preferences.
- To communicate with you regarding your trips, orders, provide customer support, and respond to inquiries or requests.
- To personalize your experience and present relevant service recommendations and promotions.
- To improve our app, services, and user experience based on your feedback and usage patterns.
- To detect and prevent fraud, unauthorized activities, and abuse of our platform.
- To comply with legal obligations and assist law enforcement when required.
Information Sharing
We respect your privacy and do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except in the following circumstances:
- Service providers: We may share your information with third-party service providers who assist us in operating our platform, processing payments, and delivering services. These providers are contractually obligated to handle your data securely and confidentially.
- Drivers and merchants: Your location, contact information, and order details are shared with drivers and merchants to facilitate service delivery.
- Legal requirements: We may disclose your information if required to do so by law or in response to valid legal requests or orders.
- Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.
Data Security
We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. This includes encryption of sensitive data, secure server infrastructure, and access controls. However, please be aware that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience, analyze app usage, and gather information about your preferences and interactions with our platform. These technologies help us improve our services, customize content, and provide targeted promotions. You can manage cookie preferences through your device settings, but disabling certain cookies may limit some features and functionality of our app.
Your Rights
Depending on your location, you may have the following rights regarding your personal information:
- The right to access the personal information we hold about you.
- The right to request correction of inaccurate or incomplete information.
- The right to request deletion of your personal information.
- The right to restrict processing of your personal information.
- The right to data portability in certain circumstances.
- The right to withdraw consent where processing is based on your consent.
To exercise these rights, please contact us using the information provided below.
Changes to the Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with a revised "last updated" date. If changes are material, we will notify you through the app or via email. We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your information.
Information We Collect
When you register and use the Easy Ride Driver App, we may collect the following information:
- Personal Information: First name, last name, email address, mobile phone number, secondary phone number (if provided), profile photo, date of birth, gender, district, city, and residential address.
- Identity Verification Information: National Identity Card (NIC) number, NIC front image, and NIC back image submitted for identity verification purposes.
- Driver Verification Information: Driving licence number, driving licence front and back images, licence validity information, and other documents required to verify your eligibility to operate as a driver partner.
- Vehicle Information: Vehicle type, manufacturer, model, year of manufacture, vehicle colour, number plate, vehicle photographs, vehicle registration documents, revenue licence details, insurance details, affidavit documents, and vehicle owner identification documents where applicable.
- Location Information: Real-time GPS location while the Driver App is active to facilitate ride requests, navigation, passenger pickup, trip monitoring, and safety features.
- Device Information: Device type, operating system, application version, device identifiers, IP address, and usage analytics.
- Communication Information: Communications between drivers, passengers, customer support representatives, and system-generated notifications.
Use of Information
We use the information collected from driver partners for the following purposes:
- To create, manage, and maintain your driver account.
- To verify your identity, driving eligibility, and vehicle documentation.
- To connect you with passengers and service requests.
- To provide navigation, trip tracking, and location-based services.
- To calculate earnings, incentives, commissions, and payment settlements.
- To communicate important updates, service notices, and support responses.
- To improve platform performance, safety, and user experience.
- To investigate fraud, misconduct, security incidents, or policy violations.
- To comply with legal, regulatory, and governmental requirements.
Information Sharing
We may share certain information in the following situations:
- With Passengers: Your first name, profile photo, vehicle details, vehicle number, ratings, and trip-related information may be shared with passengers to facilitate transportation services.
- With Service Providers: We may share information with trusted third-party providers who assist with payment processing, cloud hosting, mapping services, identity verification, analytics, and customer support.
- With Regulatory Authorities: We may disclose information when required by applicable laws, court orders, regulatory bodies, or law enforcement agencies.
- Business Transfers: Information may be transferred in connection with a merger, acquisition, restructuring, or sale of company assets.
Data Security
Easy Ride implements administrative, technical, and physical safeguards to protect driver information against unauthorized access, disclosure, alteration, misuse, or loss. Driver documents, identification records, and vehicle verification documents are stored using secure systems and are only accessible to authorized personnel for operational, compliance, and support purposes.
While we take reasonable measures to protect your information, no method of electronic transmission or storage can be guaranteed to be completely secure.
Information We Collect
When you register and use the Easy Ride Merchant Platform, we may collect the following information:
- Business Information: Business name, store name, business category, business address, district, city, operating hours, and business contact details.
- Owner Information: Business owner or authorized representative's name, email address, mobile phone number, profile information, and account credentials.
- Business Verification Documents: Business Registration (BR) certificate, business licence documents, tax-related documents, and other information required to verify your business.
- Food Business Compliance Documents: Food certificates, health and safety certifications, permits, and regulatory documents required for food-related merchants.
- Banking and Payment Information: Bank account details, payment settlement information, and transaction records required for merchant payouts and financial reporting.
- Store Information: Product listings, menu items, pricing information, promotional content, store images, and inventory-related information.
- Order and Transaction Information: Customer orders, order history, sales records, delivery information, and transaction details.
- Device Information: Device type, operating system, IP address, application version, and usage analytics collected when accessing the platform.
Use of Information
- To create, manage, and maintain merchant accounts.
- To verify business ownership, legal registration, and compliance requirements.
- To publish and manage store profiles, products, menus, and services.
- To process customer orders, payments, refunds, and merchant settlements.
- To facilitate communication between merchants, customers, drivers, and support teams.
- To improve merchant tools, reporting features, and platform performance.
- To detect fraud, unauthorized activity, or violations of platform policies.
- To comply with legal, tax, regulatory, and governmental obligations.
Information Sharing
- With Customers: Store name, business information, menu items, product details, business address, operating hours, ratings, and order-related information necessary to complete transactions.
- With Drivers and Delivery Partners: Order details, pickup information, merchant location, and contact information necessary to fulfill deliveries.
- With Service Providers: Trusted third-party service providers assisting with payment processing, cloud hosting, analytics, customer support, verification services, and platform operations.
- With Regulatory Authorities: Information may be disclosed when required by law, court order, regulatory authority, or law enforcement agency.
- Business Transfers: Information may be transferred as part of a merger, acquisition, restructuring, or sale of company assets.
Data Security
Easy Ride implements administrative, technical, and physical safeguards to protect merchant information, business records, payment information, and verification documents from unauthorized access, disclosure, alteration, or misuse.
Business Registration certificates, food certification documents, and other uploaded compliance documents are securely stored and accessed only by authorized personnel for verification, compliance, operational, and support purposes.
Although we maintain industry-standard security measures, no electronic storage or transmission method can be guaranteed to be completely secure.