Privacy Policy

Information We Collect

When you use Easy Ride services, we may collect certain information about you, including:

  • Personal identification information: Such as your name, email address, phone number, and profile photo provided during registration.
  • Location data: Real-time GPS coordinates when booking rides, ordering food, or using other services through our app.
  • Payment information: Credit card details, bank account information, and transaction history necessary to process your orders, which are securely handled by trusted third-party payment processors.
  • Device information: Device type, operating system, app version, and unique device identifiers collected automatically when using our services.
  • Communication data: Messages exchanged between riders and drivers, feedback, reviews, and other communications within the platform.

Use of Information

We may use the collected information for the following purposes:

  • To process and fulfill your ride bookings, food orders, and other service requests.
  • To connect you with appropriate drivers, merchants, or service providers based on your location and preferences.
  • To communicate with you regarding your trips, orders, provide customer support, and respond to inquiries or requests.
  • To personalize your experience and present relevant service recommendations and promotions.
  • To improve our app, services, and user experience based on your feedback and usage patterns.
  • To detect and prevent fraud, unauthorized activities, and abuse of our platform.
  • To comply with legal obligations and assist law enforcement when required.

Information Sharing

We respect your privacy and do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except in the following circumstances:

  • Service providers: We may share your information with third-party service providers who assist us in operating our platform, processing payments, and delivering services. These providers are contractually obligated to handle your data securely and confidentially.
  • Drivers and merchants: Your location, contact information, and order details are shared with drivers and merchants to facilitate service delivery.
  • Legal requirements: We may disclose your information if required to do so by law or in response to valid legal requests or orders.
  • Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. This includes encryption of sensitive data, secure server infrastructure, and access controls. However, please be aware that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, analyze app usage, and gather information about your preferences and interactions with our platform. These technologies help us improve our services, customize content, and provide targeted promotions. You can manage cookie preferences through your device settings, but disabling certain cookies may limit some features and functionality of our app.

Your Rights

Depending on your location, you may have the following rights regarding your personal information:

  • The right to access the personal information we hold about you.
  • The right to request correction of inaccurate or incomplete information.
  • The right to request deletion of your personal information.
  • The right to restrict processing of your personal information.
  • The right to data portability in certain circumstances.
  • The right to withdraw consent where processing is based on your consent.

To exercise these rights, please contact us using the information provided below.

Changes to the Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with a revised "last updated" date. If changes are material, we will notify you through the app or via email. We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your information.

Contact Information

If you have any questions, concerns, or requests regarding our Privacy Policy or the handling of your personal information, please contact us:

Email: info@ezride.com

Address: 34A, Vihara Mawatha, Pepiliyana, Boralesgamuwa, Sri Lanka, 10350

Phone: 0705400597